Getting the Help you need and deserve.

At Bespoke Gold Coast Concierge we want our clients to know that it is ok to ask for help, not only that it is ok to ask for help that our clients can spend more time with their family on the things that they love to do when they take on our services at Bespoke Gold Coast Concierge.

At Bespoke Gold Coast Concierge our team is focused on:
Connecting Buyers with Sellers, and
Connecting Sellers to Buyers,
we are also here to help look after your home if and when you go away on that well earned holiday or business trip.

When you have bought your property through Bespoke Gold Coast Concierge our team is willing to look after your property whilst you are away, this can also include your pets, garden and general maintenance of your property.

This can also include your Holiday home, when you purchase with Bespoke Gold Coast Realty.

The following is what Bespoke Gold Coast Concierge do to help your family find that dream home or the Sell your family home.

For the Buyer, doing a check list to ensure you are making the right decision and that you have done your due diligence, a check list is so important to ensure you are ready to buy.

For the Seller, making your property ready for sale, presentation and first impressions will ensure a buyer will feel that this is their new home, and they are happy to pay your asking price.

When you buy or sell your home with Bespoke Gold Coast our services will always continue, we will always be here for you and your family when you ask for our help and assistance. At a reasonable price we will always be ready to help you and your family.

For those buying a holiday home, we are here to ensure, security is maintained, vehicle and even Golf buggy battery’s are charged and that your property is ready for your return.

The team at Bespoke Gold Coast can help you make your time manageable so that you can spend time with your family and loved ones.

Bespoke Gold Coast our services are affordable and also guilt free. You and your family will be able to take the time to enjoy life’s precious moments whilst our team at Bespoke Gold Coast Concierge take care of your to-do list in the Background.

Now is the time to call Bespoke Gold Coast Concierge to help you get through a list of to-do’s and tasks are as a guilt free with that back-up for when you need that helping hand the most.

Bespoke Gold Coast Concierge we tailor to make each service fit into your schedule and to ensure buying or selling or maintaining your home is as stress free as possible.

Bespoke Gold Coast Concierge are here so you can do more of what you love to do and that’s spend time with your family.

Bespoke Gold Coast Concierge will:

Meet you and your family for a 1 hour free consultation at a time and place that works for you, our team will provide a tailored schedule and a to-do list that will be stress free supporting your personal and professional life.

Our Mission: To work with you and your family and complete anything on your to-do list and as professionally as you need your tasks completed, no matter how big or small, time is always the essence and saving money is also very important, whether the task is mundane or complicated a routine will be set in motion to ensure you are left stress free.

Keeping you up-to-date: with your preferred method of communication, Bespoke Gold Coast Concierge will be your extra pair of hands, we can also be on call for when ever you need us.

Bespoke Gold Coast Concierge

Once you become our Client we will for fill the following at a reasonable ongoing price:

For your personal life

• Airport Pick ups to show you potential Properties to buy if you are flying in from other areas, ensure you mention Brisbane or Gold Coast Airports and/or Domestic or international.
• General errand running
• Mail management, picking up mail and parcels
• Sourcing best deals for everyday expenses e.g. insurances
• Set-up/coordination of important date reminders
• Support for execution of personal projects

Time for you

• Organise personal services + appointments
• Coordination of special occasions e.g. weekends away
• Welcoming package at home on return from travel e.g. clean house, food in fridge
• FIFO support
• Restaurant + bar recommendations e.g. new ones to try in your area

Family organisation

• Holiday + travel coordination e.g. Pick ups from airports.
• Organise house sitting + pet boarding
• Event coordination e.g. birthdays, family gatherings

Personal shopping

• Groceries + pharmacy
• Home purchases – appliances + furniture
• Miscellaneous items

For your professional life

• Review + update of professional image
• CV review + update

Decluttering

• Review + update home spaces for best/desired use
• Source quotes/purchase new furniture + storage solutions
• Coordinate installation of new furniture + storage
• Coordinate removal of unwanted items including charity donations

Home projects

• Source + coordinate services –  cleaning, handy-man, electrician, plumbing, building and pest inspections as requested.
• Research + support for home projects
• Coordinate purchase + delivery/installation of purchases eg. white goods
• Scanning of photos + paperwork if needed, which can include council plans, sometimes after a purchase you want to know where pipes are, council plans will show what’s under your land
• Source quotes + organise off-site storage (short + long term)

Relocation support, when you sell

• Source quotes + manage relocation services
• Coordinate packing + unpacking
• Arrange entry + exit cleaning/gardening services
• Coordinate laundry + meals/groceries during move
• Arrange storage facilities
• Coordinate handyman + other services/deliveries
• Service connections + mail re-direction

On call and on demand Inclusions:

Bespoke Gold Coast Concierge to action plan to complete your tasks and to-do list as required with your extra pair of hands being on call and on demand for when ever you need us, communication is key and time management is very important, don’t leave what you want done to the last minute call or email us now.

Your action plan, to-do list and details will be saved for next time you need a hand.

Communication with tasks update will be sent to you via your preferred method

Summary of tasks completed with time remaining.

How much does it cost?

$100 p/hour with a minimum purchase of 1 hour, if your tasks take less than 1 hour after the first hour, its rounded up to the half hour to $50.

Enquire Now

Please see Bespoke Gold Coast Concierge FAQs for more information on service inclusions

Organised Inclusions:

Bespoke Gold Coast Concierge to action plan to complete your tasks and to-do list as required with your extra pair of hands being on call and Organised for when ever you need us, communication is key and time management is very important, don’t leave what you want done to the last minute, call or email us now.

Your action plan, to-do list and details will be saved for next time you need a hand.

Communication with tasks update will be sent to you via your preferred method

Summary of tasks completed with time remaining.

How much does it cost?

On a 14 hour package - $90 p/hour

$90 p/hour with a minimum purchase of 1 hour, if your tasks take less than 1 hour after the first hour, its rounded up to the half hour to $45.

On a 28 hour package - $80 p/hour

$80 p/hour with a minimum purchase of 1 hour, if your tasks take less than 1 hour after the first hour, its rounded up to the half hour to $40.

Enquire Now

Please see Bespoke Gold Coast Concierge FAQs for more information on service inclusions.

At Bespoke Gold Coast Concierge our mission is to build a long term professional relationship with all our clients, our services are designed to become interactive with your needs and the way you like your tasks to be done, running with our team running in the back ground and whenever you need us. Lets face it, its our Clients that are the reason why we love what we do.

At Bespoke Gold Coast Concierge Services we strive to make a real difference to how you live your life, these are just some of our clients views, testimonials, opinions and feedback….

At Bespoke Gold Coast Concierge every time we do business we give back to the community with the following..

Bespoke Gold Coast Concierge sponsor local events.

Bespoke Gold Coast Concierge donate to local charities.

Bespoke Gold Coast Concierge also donates a % of commissions of all sale and conjunctions to Mates4Mates, Veterans charity that helps Soldiers who have fallen on hard times and need assistance.

Each time Bespoke Gold Coast Concierge do business you are rest assured that something amazing is happening to help someone else in need,

Bespoke Gold Coast Concierge are genuinely caring about making a difference to help those less fortunate and need that little extra, whilst we maybe just a small business at Bespoke Gold Coast Concierge we believe that every little bit helps, We are Personalised Not Franchised.

Your engagement of Bespoke Gold Coast Concierge allows our business to do that for others who are also trying to create a better future for themselves, their loved ones and the community around them.

Each time one of the business transactions happens below, we give on your behalf as a way of saying thanks and its at no extra cost to you.

Bespoke Gold Coast Concierge is a new service to the Gold Coast region, we do not just look after Luxury Realestate buyers and sellers, we strive to help out with all sales and each Client is treated with a VIP status.

Your feedback is always greatly appreciated and in time I am sure the media will follow the story of the Bespoke Gold Coast Concierge Services.

Bespoke Gold Coast Concierge Questions,

Do I need to have Bought or Sold a property with Bespoke Gold Coast Realty to get Bespoke Gold Coast Concierge Services?
A. No you do not need to sell or buy from Bespoke Gold Coast Realty to ask for Bespoke Gold Coast Concierge services, however as our Business grows priority will go to those who do sell and buy from Bespoke Gold Coast Realty.

How does Bespoke Gold Coast Concierge Services work?
A. Great question, the process is kept super simple:

• 1. We first meet for a free 1 hour consultation to determine how we can best work for you, to Buy a property or Sell your property, and after that how to manage and look after your property.
• 2. If Bespoke Gold Coast Concierge meet you at your home at any point to carry out our services, we will run through a check-list to capture all your buying, selling or maintenance needs, and all your personal preferences relating to your needs and wants.
• 3. This will include things like buying and selling prices, budget, locations, Suburbs, finance approvals, and then there are maintenance jobs, alarms for entry,
• 4. Once you are happy, you then handover a spare set of keys ( which you will need to have copied prior to the meeting and double checked that the keys work, unfortunately some cut keys may not work ).
• 5. Bespoke Gold Coast Concierge Services starts on your confirmed preferred day of service.

What can Bespoke Gold Coast Concierge do for me?
A. At Bespoke Gold Coast Concierge our team of professionals will do our best to for fill what you need and ask from us, and within our policy and procedures and the list to-do’s that we supply, its important to note that as long as it is ethical and legal we will do our best to help you and your family. If you don’t see what you need please ask or contact us and let us know. Know matter how big, small, boring, crazy still ask, at Bespoke Gold Coast Concierge we love a challenge.

How do you keep track of time you take on my tasks?
A. Bespoke Gold Coast Concierge has a system, that allows us to track time against your tasks. This means that we can send you a summary of what has been completed and how much time you have left. We also can do a walk through at the time of the hand over for maintenance require or pet care that is required, Please note: vet checks must be done prior to Bespoke Gold Coast Concierge looking after any pets and a certificate shown not longer than 1 month past the last check up.

How will I know how much you are spending on products or services?
A. We will always ask if you have a budget that we should stick to, however all items are purchased at the standard market rate unless we find a better offer or have an agreement with one of our suppliers that means you receive a better deal. You will always receive an itemised receipt of purchases and should we not be able to meet your allocated budget, we will always let you know of the options available before we make any further purchases on your behalf.

Who are your other service providers and can I choose my own?
A. We have an ever-growing network of tried, tested referenced and compliance assessed third party service providers that we partner with. We pride ourselves on quality of service and therefore expect the same from the people we work with. We will sometimes ask you for feedback on services you receive to ensure this level is maintained. If you are ever unhappy with a service please let us know immediately and we will manage accordingly. If you have an awesome provider in your life, that you simply couldn’t live without then please share their details with us as client referrals are worth their weight in gold! We will try our best to accommodate preferred providers when requested however this may not always be possible due to process and time constraints.

What is included on the Bespoke Gold Coast Concierge service?
A. We want you to come home to a tidy, calm, relaxing atmosphere so whenever we visit your home, we will spend one hour doing as much of the following as possible:

• General tidy of main living areas, kitchen, bedroom, bathroom (whilst we won’t be carrying out a full clean of these areas, we will wipe down any surfaces if required and will put items away and tidy to the best of our ability)
• Walk of any pets if requested

You may request additional items at any point however please note this will be additional time on top of the scheduled hour and preferably requested in advance to guarantee tasks can be completed in the required time frame.

What do you mean when you say “manage cleaner duties or handy-men/service providers”?
A. We’ll be there when you simply can’t be. Due to the consistency of timing of our service each week, you can arrange for a service to be carried out at your home whilst we are there. You won’t need to wait around and waste your time again and there’s certainly on need for you to take annual leave for anything other than actual holidays! Just let us know who you have coming, when and we’ll work in with whatever is you updated plans along the way.

Will the same person come to my house if they are carrying out regular tasks?
A. Yes, Bespoke Gold Coast Personal Concierge that you initially met at your home, will be the same person to provide your service and visit your home. You will get a reminder notification of when they are coming, and once your service has been completed. Should your Personal Concierge be unavailable for any reason we will let you know in advance of your service so that other arrangements can be made.

Am I able to put my account on hold or cancel it?
A. We understand life is full of changes which is why we have made our hour packages valid for 6 months so you can use the time when it suits you. Should you wish to cancel please contact us to discuss, there will be an admin charge of around 1 hours services.

General Questions

How do I know I can trust you?
A. To enable us to gain the valued title of “your back-up best friend”, your trust is our absolute number one. We are very strict on compliance act at Bespoke Gold Coast Concierge, not only to protect our clients but to protect our reputation and ensure that we remain your go-to team. Everyone who works at Bespoke Gold Coast Concierge goes through a process that includes thorough reference checking and police screening, with reports available on request.

How will you ensure the safety of my keys and access to my home?
A. During you consultation, you will be taken through our key holding process before you handover a spare set of keys. All keys are numbered, then held in a safety deposit box at our office and are kept completely seperate to your personal details.

Whilst at your home, our Bespoke Gold Coast Concierge will run through a detailed set of questions about your home so that you can advise of any safety requirements such as alarms, pets etc.

Do you have insurance cover?
A. Yes. Bespoke Gold Coast Concierge is fully covered by insurance provided by CGU. Certificates of insurance are available on request.

What if I’m not happy with a service I’ve received?
A. Please tell us straight aways and we’ll do everything we can to rectify the situation! We love feedback, even when it’s not favouritable and will ask you for your thoughts, regularly to check-in on how we’re doing. Whilst we are also human and therefore not always perfect, your satisfaction is our top priority and we do everything we can to ensure we are delivering above and beyond your expectations.